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Mediation: The Low Risk Approach to Conflict Management
Recognizing that each individual has a personal interest in
and share of responsibility for resolving conflict, UCSF encourages
the use of a conflict resolution process known as mediation.
Mission
The mission of the Campus Mediation Program (CMP) is to provide a voluntary, confidential, safe and neutral process for staff, administrators, faculty and students. The Program is supplemental to the university's existing formal grievance and complaint procedures. It emphasizes open communication, active listening and creative problem solving and is facilitated by neutral and trained mediators. Individuals who participate in CMP do so voluntarily. Agreements entered into by individuals are protected by confidentiality in accordance with California dispute resolution law and codes.
Goals
The goals of the Campus Mediation Program are to:
- Expand conflict resolution alternatives available to the UCSF community - administrators, faculty, staff and students;
- Foster an understanding of individual differences while providing support for the diverse constituents of the UCSF community;
- Develop a network of skilled and effective mediators that assist in solving conflicts at UCSF;
- Assist other UCSF conflict resolution resources or efforts.
The Campus Mediation Program supports the value placed on early intervention of conflicts and differences, and can accommodate interpersonal, intergroup, and intragroup conflicts.
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